Please read the following prior to arrival. Should you have any queries regarding any of the following, please contact us:
The person making the booking is responsible for the conduct of all members within their group. Parents/guardians are expected to supervise children at all times.
Bookings can only be made online, using the online booking facility on the Roost’s website (freetobook) or via AirBnB. Full payment is required at the time of booking. If you have any questions prior to making your booking, please get in touch.
Some periods may be subject to a minimum stay of two nights. This will be indicated when booking.
Occupancy of cabins must not exceed four people (max two adults and two children 15 or under). We reserve the right to refuse occupancy if numbers exceed this. In such instances no refunds will be offered.
Cancelling or changing a booking
Once a booking has been made, cancellation charges will apply as follows:
- 7 days or more prior to arrival – your booking will be refunded less a discretionary cancellation charge of £20
- 6 days or less – the total price of the booking will be charged (we will try to resell your booking and if we are successful then you will be refunded).
Cancellations must be confirmed via email, email@example.com or via AirBnB.
Exclusive site bookings will be subject to different terms and conditions; these will be confirmed prior to booking. To discuss exclusive hire, please contact us.
We will endeavour to accommodate any changes that you wish to make to your stay once booked. Please email us or call us to discuss.
In the unlikely event that we need to cancel your stay, we will inform you as soon as possible. You will have the option of a full refund or the opportunity to rebook for alternative dates. Every effort will be made to help you find suitable, alternative accommodation.
Vans such as VW campers are acceptable (or similar) and some larger vans up to 6m long. We are unable to accommodate awnings that attach to campervans.
We do not accept caravans or tents.
We expect you to be considerate to other guests and our neighbours (we are in a residential area). As such, any guest/party causing a nuisance/danger/annoyance to other guests/our neighbours may be asked to leave. In such instances no refunds will be offered.
The Roost accepts no liability for theft, loss or damage to your property that may arise from your stay. We recommend that you take out appropriate travel insurance.
The Roost accepts no responsibility for any personal injury sustained on the premises.
The Roost are not responsible for any goods left behind after departure. We will of course do everything we can to reunite you with any items left behind (postal charges may apply).
Please leave your accommodation clean and tidy and let us know about any breakages so that we can replace items. We will only charge for replacements in exceptional circumstances. If major damage is directly attributable to a guest, then we reserve the right to request payment to cover replacement.
We operate external CCTV systems which are recording on a continual basis. Images are stored in a secure system and under usual operational circumstances deleted after a period of one month.
The CCTV systems are provided as a service, and with our guests and their property in mind. Signage is in place to remind guests that CCTV systems are in operation. We use a qualified and reputable CCTV partner to maintain our systems.
The Roost Merthyr Tydfil Ltd reserves the right to change the website, including terms and conditions and rules, without notice.