Due to the impact and restrictions in place because of the coronavirus, we have made some changes to our terms and conditions which are set out below and marked with an *.

Please read the following prior to arrival. Should you have any queries regarding any of the following, please contact us:

 hello@roostmerthyr.co.uk
07484697392

The person making the booking is responsible for the conduct of all members within their group. Parents/guardians are expected to supervise children at all times.

*Groups must be from the same household or bubble. The person making the booking is responsible for meeting the Welsh Government requirements and, by making a booking, confirms that their group is from the same household or bubble.

Bookings can only be made online, using the online booking facility on the Roost’s website (freetobook) or via AirBnB. Full payment is required at the time of booking. If you have any questions prior to making your booking, please get in touch.

*For the time being, all bookings are subject to a minimum stay of two nights.

Occupancy of cabins must not exceed four people (max two adults and two children 15 or under). We reserve the right to refuse occupancy if numbers exceed this. In such instances no refunds will be offered.

*We will not be providing duvets, pillows or headboard cushions for the time being. Mattress protectors and fitted sheets will be provided so guests only need to bring their own pillows and duvets/sleeping bags. For the safety of our team, please bag up the sheets in the bag provided at the end of your stay.

Cancelling or changing a booking

*Once a booking has been made, the following new cancellation charges will apply:

  • 30 days or more prior to arrival – your booking will be refunded in full
  • 14 days or more prior to arrival – your booking will be refunded less an admin charge of 10%
  • 13-7 days prior to arrival – your booking will be refunded less a cancellation charge of 50%
  • 6 days or less – the total price of the booking will be charged (we will try to resell your booking and if we are successful then you will be refunded).

Cancellations must be confirmed via email, hello@roostmerthyr.co.uk or via AirBnB.

Exclusive site bookings will be subject to different terms and conditions; these will be confirmed prior to booking. To discuss exclusive hire, please contact us.

We will endeavour to accommodate any changes that you wish to make to your stay once booked. Please email us or call us to discuss.

In the unlikely event that we need to cancel your stay, we will inform you as soon as possible. You will have the option of a full refund or the opportunity to rebook for alternative dates. Every effort will be made to help you find suitable, alternative accommodation.

Campervans

Vans such as VW campers are acceptable (or similar) and some larger vans up to 6m long. We are unable to accommodate awnings that attach to campervans.

*Campervan spaces will only be available to book two days in advance and are dependent on the number of groups already booked in. Please contact us to enquire about campervan bookings.

We do not accept caravans or tents.

*As required by the Welsh Government, guests should maintain social distancing of 2m from other groups.

*If any member of your group has shown coronavirus symptoms within 14 days of your arrival date, they (and any other of your group’s members they’ve been in contact with) must stay home. If anyone in your party develops coronavirus symptoms during your stay, please notify us immediately.

We expect you to be considerate to other guests and our neighbours (we are in a residential area). As such, any guest/party causing a nuisance/danger/annoyance to other guests/our neighbours may be asked to leave. In such instances no refunds will be offered.

The Roost accepts no liability for theft, loss or damage to your property that may arise from your stay. We recommend that you take out appropriate travel insurance.

The Roost accepts no responsibility for any personal injury sustained on the premises.

The Roost are not responsible for any goods left behind after departure. We will of course do everything we can to reunite you with any items left behind (postal charges may apply).

Please leave your accommodation clean and tidy and let us know about any breakages so that we can replace items. We will only charge for replacements in exceptional circumstances. If major damage is directly attributable to a guest, then we reserve the right to request payment to cover replacement.

CCTV

We operate external CCTV systems which are recording on a continual basis. Images are stored in a secure system and under usual operational circumstances deleted after a period of one month.

The CCTV systems are provided as a service, and with our guests and their property in mind. Signage is in place to remind guests that CCTV systems are in operation. We use a qualified and reputable CCTV partner to maintain our systems.

The Roost Merthyr Tydfil Ltd reserves the right to change the website, including terms and conditions and rules, without notice.