FAQs


Got a question? You might find the answer here, if not please get in touch.

When can we check in?

After 15:00. We’ll send you an email confirming arrival information – directions, how to get into the site, how to get into your cabin, wifi details, parking instructions and more. If you need any additional information please contact us, hello@roostmerthyr.co.uk.

When do we have to check out by?

Check out is by 11:00. Please make sure you’ve got all your belongings and have properly disposed of any rubbish/recycling in the bins. Please lock up your cabin, ensuring windows are closed, and return your key to the key safe on your cabin, setting the code to 0000.

How many people does each cabin sleep?

Each cabin sleeps a maximum of two adults and two children (under 14). Each cabin has a small double (4ft) bunkbed. We do not allow more than two adults (and two children) in a cabin. For fire safety reasons, we need to know how many people are on site prior to arrival.

Do you have any rules?

Yes, just a few little ones that are about being considerate to guests and neighbours. Click here to view.

Do you provide towels and bedding?

Bedding is provided. Please bring your own towels.

Is the site accessible to less able guests?

Some of the cabins have ramp access, please check prior to booking. There is an accessible shower room. Please be aware that the car park and paths are gravel covered. Please get in touch if you require any further information, hello@roostmerthyr.co.uk.

Who should I contact if there are any urgent problems/emergencies?

In an emergency, please contact the relevant emergency service first. If you need to contact us, please call 07484 697392.

Are there fire extinguishers and a first aid kit?

Yes, there are fire extinguishers in the kitchen and dotted around the site. A first aid kit is stored in the kitchen.

Where’s the nearest hospital?

Prince Charles Hospital in Merthyr Tydfil is 24hr and has an A&E Department:
Gurnos Road
Merthyr Tydfil
CF47 9DT
Tel: 01685 721721

What storage is there for bikes?

Each cabin has secure equipment storage inside. You can hang up bikes or other equipment there. Any guests staying in campervans can use the separate storage facility, please bring locks.

Is the site available for exclusive hire?

It might be, subject to availability. Please contact us to discuss, hello@roostmerthyr.co.uk.

Do you have recycling facilities?

Yes, recycling is encouraged. We expect all guests to dispose of rubbish and recycling in the correct bins.

Is there a drying room?

Yes, at the rear of the kitchen/wash block.

Do you have WiFi?

Yes there is free wifi on site for guests. Your arrival information will confirm how to access this.

Where is there to eat?

If you don’t fancy cooking or BBQ’ing, have a look at our Location page for more information about what’s available locally. There are takeaway/delivery menus in the kitchen.

Is smoking allowed?

Smoking is only allowed at the end of the car park, away from the cabins. An ashtray (bucket) is provided so please dispose of butts properly.

Do you offer breakfasts, food etc?

We don’t currently but plan to offer breakfast boxes and packed lunches in the future. We are also looking at doing curry/BBQ nights.

Can I bring my dog?

Yes, one well behaved dog per cabin is welcome so long as you clean up after them (no pooping on site, there is a poop bin out of the site to the left of the car park in front of the pub) and they don’t disturb guests. Dogs are not allowed on the beds. Any excessive cleaning or damage will be charged to guests on day of departure.