Got a question? You might find the answer here, if not please get in touch.
When can we check in?
After 15:00. We’ll send you an email confirming arrival information – directions, how to get into the site, how to get into your cabin, wifi details, parking instructions and more. If you need any additional information please contact us.
When do we have to check out by?
Check out is by 11:00. Please make sure you’ve got all your belongings and have properly disposed of any rubbish/recycling in the bins. Please lock up your cabin, ensuring the heater is off, and return your key to the key safe on your cabin.
Will we have to share kitchens or shower rooms?
Not unless you want to! In light of recent events we have changed our set up so all cabins have allocated kitchens and shower rooms. No sharing. Any exclusive hire bookings can use the Roost as they wish, opening up the kitchens etc.
Where are the kitchens and shower rooms in relation to the cabins?
Our ‘original’ cabins have separate allocated kitchens and shower rooms. These are a few steps away.
Our new cabin, Arosfa, has an ensuite and kitchenette. Its a little less roomy as a result.
How many people does each cabin sleep?
Each cabin has a small double (4ft) bunkbed and sleeps a maximum of two adults and two children (under 14). A futon mattress is available on request. We do not allow more than two adults (and two children) in a cabin. For fire safety reasons, we need to know how many people are on site prior to arrival.
Do you have any rules?
Yes, just a few little ones that are about being considerate to guests and neighbours. Click here to view.
Do you provide towels and bedding?
Mattress protectors and base sheets are provided. Please bring your own duvet/sleeping bags, pillows and towels.
Who should I contact if there are any urgent problems/emergencies?
In an emergency, please contact the relevant emergency service first. If you need to contact us, please call 07484 697392.
Are there fire extinguishers and a first aid kit?
Yes, there are fire extinguishers in the cabins and kitchens. First aid kits are stored in the kitchens.
Where’s the nearest hospital?
Prince Charles Hospital in Merthyr Tydfil is 24hr and has an A&E Department:
Tel: 01685 721721
What storage is there for bikes?
Each cabin has an in-cabin storage area/porch. You can hang up bikes or other equipment there.
Is the site available for exclusive hire?
Yes, subject to availability. Please email us with dates and the numbers of guests etc.
Do you have recycling facilities?
Yes, recycling is encouraged. We expect all guests to dispose of rubbish and recycling in the correct bins.
Is there a drying room?
Yes, there’s a small shared drying room at the rear of the kitchen/wash block.
Do you have WiFi?
Yes there is free wifi on site for guests. Your arrival information will confirm how to access this.
Where is there to eat?
If you don’t fancy cooking or BBQ’ing, have a look at our useful stuff nearby page for more information about what’s available locally.
Is smoking allowed?
Smoking is only allowed at the end of the car park, away from the cabins. An ashtray (bucket) is provided so please dispose of butts properly.
Do you offer breakfasts, food etc?
We don’t currently but plan to offer breakfast boxes and packed lunches in the future. We are also looking at doing curry/BBQ nights.
Can I bring my dog?
Yes, one well behaved dog per cabin is welcome so long as you clean up after them (no pooping on site, there is a poop bin out of the site to the left of the car park in front of the pub) and they don’t disturb guests. Dogs are not allowed on the beds. Any excessive cleaning or damage will be charged to guests on day of departure.