Got a question? You might find the answer here, if not please get in touch.
When can we check in?
After 15:00. We’ll send you an email confirming arrival information – directions, how to get into the site, cabin etc. If you need any additional information please contact us.
When do we have to check out by?
Check out is by 11:00. Make sure you’ve got all your belongings – check/empty the fridge, check the drying room and shower room. Please leave things clean/tidy and bag up sheets, empty bins, turn everything off and return key.
Will we have to share kitchens or shower rooms?
Not unless you want to! All cabins have allocated/private kitchens and shower rooms. No sharing. Any exclusive/group bookings can use the Roost as they wish, opening up the kitchens etc.
Where are the kitchens and shower rooms in relation to the cabins?
Our ‘original’ cabins have separate allocated kitchens and shower rooms. These are a few steps away.
Our new cabin, Arosfa, has an ensuite and kitchenette. It’s a little less roomy as a result.
How many people does each cabin sleep?
Each cabin has a small double (4ft) bunk bed. Spacious for one, cosy for two.
The original cabins sleep a maximum of two adults and two children (under 15). A single campbed is provided in addition to the bunk bed.
The ensuite cabin sleeps a maximum of two adults and one child. There isn’t space for an additional bed.
For fire safety reasons, we need to know how many people are on site prior to arrival.
Do you have any rules?
Yes, just a few little ones that are about being considerate to guests and neighbours. They’re detailed on our booking page.
Do you provide towels and bedding?
Mattress protectors and base sheets are provided as standard. You can add bedding or bring your own. Bedding is not available for the campbeds so you’ll need to bring sleeping bags and pillows for that.
£3/bed – double duvet & 2 x pillows with cotton covers per bed (the cabins have a small double bunk bed so if using both beds, you’ll need to add two). This small charge goes towards laundry costs.
£2 – bath towel hire.
Who should I contact if there are any urgent problems/emergencies?
In an emergency, please contact the relevant emergency service first. If you need to contact us, please call 07484 697392.
Are there fire extinguishers and a first aid kit?
Yes, there are fire extinguishers and first aid kits in the cabins and kitchens.
Where’s the nearest hospital?
Prince Charles Hospital in Merthyr Tydfil is 24hr and has an A&E Department:
Gurnos Road
Merthyr Tydfil
CF47 9DT
Tel: 01685 721721
What storage is there for bikes?
The original cabins have in-cabin storage porches. You can hang up bikes or other equipment there.
The ensuite cabin, Arosfa, doesn’t have bike storage in the cabin but it does have a lockable bike store just behind it. Please check the measurements for your bike/s, W 855mm × L 1900mm × H 1205mm.
Is the site available for exclusive hire/group booking?
Yes, the Roost is great for groups. Check out our group booking page for more information.
Do you have recycling facilities?
Yes, we do provide labelled separate bins and as a sustainable site, we want you to recycle as much as possible. Businesses in Wales are required to recycle.
Is there a drying room?
Yes, there’s a small shared drying room just off the car park.
Do you have WiFi?
Yes there is free BT wifi on site that reaches most areas of the site but can’t be guaranteed and can be a bit weather dependent.
Where is there to eat?
If you don’t fancy cooking or BBQ’ing, the village has various takeaways and Merthyr has a variety of options including independent pubs, restaurants and chains. Have a look at our useful stuff nearby page for more information about what’s available locally.
There are also more options in the info pack which is sent to guests prior to arrival and a hard copy can be found in the cabins.
Is smoking allowed?
Smoking/vaping is only allowed in the car park, away from the cabins. Please dispose of butts properly.
Do you offer breakfasts, food etc?
The Roost is self catering so we don’t offer food.
Can I bring my dog?
Yes, dogs are welcome at the Roost. Please pick up after them and make sure they don’t disturb other guests. Dogs are not allowed on the beds. Any excessive cleaning or damage will be charged for.